Additional Required Disclosures

Interest.  All accounts on the MoneyUp platform that are provided through our partner banks DO NOT ACCRUE INTEREST (APY 0.00%).

Minimum Balance. There is no minimum balance required by the user to maintain their account on MoneyUp.

Services and Features.

Opening Fees. MoneyUp does not charge any fees to open an account.

Other Fees.
There are no monthly maintenance fees, minimum balance fees, or foreign exchange fees on balances. It's important to consult MoneyUp’s fee schedule and terms of use for the most up-to-date information on fees, as they are subject to change.

Contact. If you believe any transaction made in connection with your account was made without your permission or otherwise made in error or for an incorrect amount, you can contact our team at:

If for any reason you are unable to reach us at the phone number or email address above, then please send an email to our service provider, Sila Inc., at account-support@silamoney.com.

General Communications Notice. If you believe any transaction made in connection with your account was made without your permission, or if you believe any transaction was made in error or for the incorrect amount, then call +1 866-770-7299 or send an email to hello@getmoneyup.com. If for any reason you are unable to reach us at the phone number or email address above, then please send an email to our service provider, Sila Inc., at account-support@silamoney.com.

Errors & Disputes. In Case of errors or questions about your electronic transfers, call us by phone at +1 866-770-7299 or email us at hello@getmoneyup.com as soon as you can if you think your account statement or transaction receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST account statement on which the problem or error appeared.

You must provide us with the following information: (1) tell us your name and account number; (2) describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information; and (3) tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within ten 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your Account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your Account. For errors involving new Accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For newAccounts, we may take up to 20 business days to credit your Account for the amount you think is in error.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If we credit your Account with funds while investigating an error, you must repay those funds to us if we conclude that no error has occurred.

Transaction Documentation. We will send monthly electronic account statements in connection with your account or wallet to the email address you designated to us for this purpose.

If we issued you a payment card in connection with your account or wallet and you use it to withdraw funds from any terminal or to pay any merchant, then you will receive a receipt at the time of withdrawal or payment.

If you have an account with us and arranged to have direct deposits made to that account at least once every 60 days from the same person or company, then the person or company making the deposit will tell you every time they deposit funds to your account or if they fail to make the deposit.

These disclosures are effective 02/2023.