Support

MoneyUp is a mobile banking app that combines a suite of simple and powerful financial tools with individualized financial educational content. We design our platform to appeal to our target customers - Gen Z and college students.

To implement a simplified approach to money that makes personal finance as easy as possible while also rewarding our users for practicing good habits.

Yes and no. MoneyUp is available to all users with no cost. However, there is MoneyUp+, which costs $2.99/month. This plan is completely optional. Other than that, there are no hidden fees. We do take a small interchange fee upon every completed transaction made through the MoneyUp issued virtual debit card, which is available through MoneyUp+.

MoneyUp is available for everyone! However, MoneyUp+ is only available to those 18 years or older who are located within the United States of America.

No, MoneyUp is not a bank. MoneyUp is a financial technology company that provides banking services through its sponsor banks and partners.

MoneyUp takes the security of its users' funds and personal information very seriously. The company employs advanced encryption technology, firewalls, and other security measures to protect against unauthorized access and theft. User accounts are also regularly monitored for suspicious activity.

The banking partner that MoneyUp uses is regulated and user funds are covered by FDIC insurance up to $250,000. However, as with any financial service, it is important to be vigilant in protecting your own personal information and to immediately report any suspected fraud or unauthorized transactions.

Yes, users are able to fund their account via external bank account connection through our partner, Plaid.

MoneyUp will launch with a virtual debit card. You will be able to access this card within the MoneyUp app, and add it to your mobile wallet (Apple Pay, Google Pay, or Samsung Pay)

MoneyUp offers a user-friendly mobile app that allows you to access your account from anywhere at any time through the app. With the app, you can manage your funds, view your transaction history, and more from your smartphone. At this time we do not have online or website support.

If you suspect that your account has been compromised or that there is suspicious activity on your account, you should immediately freeze your card, the contact Apto right away. You can reach them cardsupport@aptopayments.com or at +1-855-459-0326.

Our support team will assist you in securing your account and protecting your personal and financial information. This may include disabling your card or device, changing your password, and monitoring your account for any further suspicious activity.